Privacy Policy

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Charcoal Suede | Privacy Policy

Effective Date: 01/01/2025

1. Introduction
Welcome to Charcoal Suede. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect
We collect the following types of information:

• Personal Information: Name, email address, phone number, billing information, and any details you provide when purchasing our digital products or signing up for our services.
• Non-Personal Information: IP address, browser type, referring website, pages visited, and other analytics data.
• Payment Information: When making purchases, payment processing is handled by third-party payment processors (e.g., Stripe, PayPal), and we do not store your payment details.

3. How We Use Your Information
We use your information to:

• Process transactions and deliver digital products or services.
• Provide customer support and respond to inquiries.
• Improve our website, services, and user experience.
• Send promotional emails, newsletters, or updates (you may opt out at any time).
• Prevent fraudulent activity and enhance security.

4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except:

• With trusted service providers who help operate our website and business (e.g., email marketing platforms, analytics services).
• When required by law or to protect our legal rights.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to:

• Improve website performance and user experience.
• Track website traffic and analytics.
• Customize content and advertisements. You can disable cookies in your browser settings, but this may affect certain website features.

6. Data Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices
You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing emails at any time.
• Request that we do not sell or share your data.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes to This Policy
We may update this Privacy Policy as needed. Changes will be posted on this page with an updated effective date.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

• Email: support@charcoalsuede.com
• Phone: 1 (866) 937-8254
• Address: 402 West Broadway Avenue, Suite 400, San Diego, California 92121